Haddad Dodge Ram Customer Testimonials
We got stranded on our accross country road trip and Josh Korthkamp saved the day lining us up with one of your mechanics who had lots of experience with diesel trucks. Josh was friendly, compassionate, and professional all wrapped in to one package. Thank you Josh for saving our vacation. -Shelley & Fred Ford.
Don’t waste your time or money with this dealership and had my car only 4 month almost been in multi accident due to my breaks not properly working refuse to fix price check engine light is on this car is a lemon they won’t honor my agreement ignore phone calls
Speeker blew out in my 70 thousand dollar new 2021 Ram Laramie..When I asked to bring it in they saidI couldn't get an appointment til 4 or five weeks from now and then only during 9am till 11am.Just to make that stupid appointment I would have to take an entire day off work. I will never buy anything from Haddad again .Sales and service suck and lie Don't do business with them !!!!!! you'll regret it like I do!!!!
Took my truck Friday for oil change and wheel alignment waited two hours .seen customers come and go I looked outside and my truck still there untouched I asked the service advisor what was going on he didn’t know what to say all he said it was his fault then he said there was seven people in front of me I told him if he would have told me that earlier I would’ve gone home instead of waiting there .i was being passed by.. I felt discriminated because I was using a mopar coupon. I have a 2018 big ... Read More DealerRater - Sep 15, 2021
Worst place took my truck for wheel alignment they kept skipping me I was there for two hours and my truck still there untouched I felt discriminated I guess they thought I had no money because I was using a Mopar coupon but my truck is pay for. I am very disappointed never will used this dealer again I preferred to drive 50 miles to the next dealer
It has been 2 months that my daughters 2021 Charger is still waiting on a transmission to come in. When she calls or text the service man he says “the transmission is on back order and it should be here soon”. It took 3 weeks to get a rental car. This is horrible service!! Frustrating!!
Everything went smooth very professional employees. I would recommend Haddad to get your vehicles there. I was very satisfied with my purchase. I love my new car
My tags should have been paid by dealer , not add it to my contract, when i called back and questioned why I had to pay for my tags they gave me some big old story and that I should be happy that I got my vehicle at an interest rate of 1.99 I earned that interest rate not them some people just like to take advantage of others just to put money into their pockets at any cost
Another great experience! My salesman, Anthony Greene, did the impossible. I needed a truck with specific packages down to the color inside and out. He delivered as always!!! Above and beyond I always appreciate the follow up after my purchase, all the information, the videos explaining features, and his attention to detail. Thank you for making it happen yet again. It is always a pleasure! Thank you Haddad Dodge! #RamLaramieSport2021
I took my truck in and they fixed the recalls. They did a good job. Extra words Extra words extra words extra words extra words.
Outstanding service, Alex was AWESOME! Did an outstanding job helping me get my new SUV! Would definitely recommend this dealership and Alex to friends and family. OUTSTANDING?
I was very disappointed with my assigned service contact person. He did not provide me with timely updates regarding the status of my vehicle. In addition , he was not very accommodating and he was also argumentative. It will be a very long before I will take my vehicle to get service from this establishment. However Tina Monty did provide excellent customer relations service.
Very good costumer service so happy I visit Had-dad Dodge very satisfied with my purchase all the staff is very friendly and nice good atmosphere
3 times they told me the transmission leak was fixed only to have it start leaking again within a few hundred miles. Terrible service. Doubtful that I will be taking my vehicles there in the future.
Highly recommend going to Haddad Dodge. My sales person Ray was amazing and we only spent about 1 hour or less to get the deal !
Very friendly and helpful I notice there wasn’t a push to buy I liked that then came back the next day and bought my Dream car
I paid to have my Ram 3500 dually tires rotated. I warned the service assistant not to bang the chrome wheel covers, it would break the plastic retainer clips. They broke 2 clips on both front wheel covers. I brought that to their attention but they would not replace them. I will never go back there. I did not get all the names I did talk to a PR person, she said the Techs used a rubber hammer, that's a problem banging the cover on! No
Ruben Mojarro was the one who helped me and my husband. He was awesome a 10/10 service. Honestly I was surprised with how fast we were in and out. Love my new Dodge Durango
I have spoken with two salesman Nick and Ish And they have both have been wonderful . Would buy from this dealership again. Alex drove from Bakersfield to my house in Anaheim to bring our contract, he was great also......Barry Wallace did an amazing job on having our vehicle delivered.
I could not have had any better of an experience here! Alex in the service department was so helpful and made our experience so easy! Not only did they fix our problem but fixed it fast and efficiently! I will only go to Haddad from now on!
It was so awesome quick sale they drove the car out to me and it’s so much better doing paperwork at YOURE own home
Sales manager is Dishonest. Snuck in an extra $900 on agreed sell price of a new used vehicle. Service dept. is uninformed and lost. didn’t seem to listen or really care. A light comes on intermittently, how hard is that to understand? 👎 Also they insult you with trade in prices.
Buyer beware! Be sure to go over the sales contract before you sign it! DO NOT buy extended warranty on new vehicles and check for add-ons. The sales person and the finance rep both assured us our extended warranty would begin AFTER the factory warranty. That's not true. Extended warranties begin the day you buy it and the dealer gets a percentage of the value of your extended warranty from the insurance company. After the warranty only being in effect for 11 months, it cost us $2300. that wasn't refunded. Again, WATCH FOR ADD-ON'S to your contract. A great ... Read More DealerRater - Dec 22, 2020
They were able to get me out of my current vehicle and into a new one even though I was crazy upside down with my trade in
I was treated very well and they fixed my car as fast as they were able too, did a great job. also they were very nice.
Customer Service could be improved, there was little to no follow up regarding my vehicle. I consistently had to call to get information. I was informed I may possibly need to pay for parts that were still under warranty, then later told they would honor the warranty.
great job on the paint. can't tell any job been done to it. and finished it in a timely matter. fast work. great job
I had a great experience with Haddad Dodge while purchasing my new RAM truck. I made a custom order and it was delivered perfectly and the service was great the whole process.
My car DID not get worked on for 4 days and it took 1 hour to put on computer. Haddad charged me over $500 Poor communication and I complained directly to Service Manager who did NOTHING for me.
Nick, my sales agent was easy to work with. Seemed knowledgeable in regards to the vehicle specifics and willing to go the extra distance. With a limited inventory due the Covid, he was able to make it happen.
Great people really love the service department there everybody is friendly and ready to help you, I went in with a problem with my truck and they were ready to help me I really appreciate the response that I got
One of the customer service agents was not wearing a Mask. I saw no wipe down of vehicle after service, no seat cover Service was quick
We were able to speak through text to make a deal when we got to the dealership they had a vehicle waiting everything was ready and they were very polite and helpful
I was very impressed with the level of efficiency displayed at Haddad. David Hernandez is the guy to see if you are looking for a no nonsense and to the point experience. I’m a commercial operator for Louisiana and was under a load. So time was of the essence. Major work completed within 2 days. Over Delivered to put it plainly. Thanks David. One of the quickest services I’ve ever had. I recommend this dealership.
Bought our new 2020 Ram limited edition. All the sales personel were great and knowledgeable, they all worked hard and well together as a team to get the job done.
They are great there best service and fast no B-S the lady Dulce in service is great very nice she mad sure that it would be ready fast and called to let me know too
Can't express in words how great the service department is! Great employees make an unfortunate car dilemma much better! From David this past visit to Jeff my previous, never have they disappointed me and has helped every single time!
First of all they lied to me twice about the work being done. Promised me my car back due to it being a work vehicle then tried to lengthen the time in the shop for no reason. Told me they didn’t have the parts to repair then when I bitched they suddenly had the parts and fixed it. Then told me the recall was completed yet when I picked up the car they said it was not done as they didn’t have the parts for the recall. When I dropped the car off they told me they had 3 ... Read More DealerRater - Mar 12, 2020
David was awesome. Very helpful. One of the best experience at this locator or any location. would recommend him to any one. Not sure what his last name was.
Cotton in service took care of our needs. Only reason i didn’t leave a 5 star because the person didn’t put the correct tire pressure.
Top of the line service. They give you everything you ask for. And help you out to the fullest. They strive to give you a good deal.
Took my Ram in. Heated seat not working. Kept the truck for a week. Got it back and the seat will not adjust like it should. After calling the service drive for over a week with no return call, Ibstarted calling the service manager, loaner car manager AND even the General Manger for literally a month now to get the truck back in to fix it correctly. NO RETURN CALL FROM ANY OF THEM.
My experience purchasing my Challenger wide body Hellcat Redeye at Haddad Dodge was great. Sales personnel knew the details of the vehicle and answered all my questions. Overall, a great car buying experience!
lady in service was great cant remember her name but she was blond and short great friendly person very knowledgeable great communication skills knows here trucks
My service advisor Manny was great he got me in right away and service my truck and fix 3bother problems I had and had my car ready the same day
They just don’t seem to care. Appear to be overwhelmed, the techs have given up. Whatever you do they refuse to make eye contact. Simple repairs can take days mine took two weeks to replace a radio. They dont answer the phone or texts. I feel sorry for them. Stay away!
I’m vary pleased with the top notch service Alex and the other team members thy kept me informed with the part installment and what day it would be done .Thank you vary much Haddad
I bought a vehicle from them it was on a Sunday and was promised a fill up and that blue def for diesels. They drove off with my truck and came back and told me it was Sunday service was closed and they could not fill it up to come back and they would fill it up next time period since I don't live in Bakersfield about 9 days later I came back to fill it up that cowardly sales supervisor "Ishmael" (Ish for short) was standing behind the counter would not look at me sent one of ... Read More DealerRater - Jan 21, 2020
Great sales team! I asked for a dealer discount and they helped me. I like my new Challenger! I think Dodge is a great American brand.
I went here on Monday afternoon shopping for a reasonable car and within a couple of hours I drove home in my beautiful sonata thanks haddad I will definitely recommend you guys 👍🏼
Called jeep dealer to schedule oil change. Dealer said don't change oil on weekends. Callsd Haddad and was told no problem, but first come first serve. Was 3 in line told it would be noon. Called at 930am car done. Picked up at 10. Painless and car done and ready. If it's an issue Haddad can solve, I'm headed there. Also GREAT followup!
Alex Rodriguez gave me amazing and quality service and I very pleased with my purchase. i will definitely be recommending this dealer and sales man to my friends and family!
We communicated with this dealership for a week while vehicle shopping. Our first visit was focused on one vehicle type, we test drove, discussed price, and were given a bottom dollar. We left the dealership empty handed to discuss the purchase further. Over the next few days we did our research on dealerships within a 200 mile radius and their available inventory and price, as well as options for other models, years (new and used), and colors. We also sought out our own financing and available incentives through various memberships. Meanwhile, our salesman, Alex, followed up with us and kept the ... Read More DealerRater - Dec 13, 2019
Good and timely service recommend taking your veichle to be service with them. When ever your filters need to be replace they take the old ones and show them to you. Instead of just telling you.
The service representative, David, was very professional. He work being performed was revenue with me before starting. I recently my vehicle in a timely manner.
Great customer service and attentive to helping you get the car YOU want and not what they want to sell you. Fast in and out.
Great service and good communication. The vehicle was ready as promised and runs well now. I’d recommend this dealer to friends because I had a good experience.
The service department did a great job with my service visit. The wait time was short and the overall experience at the dealership was a great one.
They are always super friendly and on top of things and are in constant contact with customers. Once you contact them you can be sure they will call you back. They always take exceptional care of our car and handle all of our service needs. They are also very reasonably priced for routine maintenance items such as oil changes.
They were able to fix my mirrors and service my truck. Cotton kept me updated so I had no surprises. The work was done timely!
Alex Rodriguez my salesman, held my hand through the buying process. I ordered my 2020 Durango RT through the dealership. He kept me informed of the status and when the beauty showed up, patiently walked me through and told me that I c as n c as all him with questions.
They Didn't even offered a washing, every other dealer I've used they wash your car, but at this dealer i guess they dont even care
Worst service department ever Does not return call had my car for over 3 weeks Rude customer service when they actually returned a call Broke the motor mounts ...knew it was a common problem when working on the transmission but then denied it being an issue and refused to tax responsibility for the broken motor mounts Returns the car to me almost 4 weeks later and didn't even wash it Spoken to others in the community and they all know not to take vehicles to this service department General manager doesn't even care
Gave my mother exceptional curious service in her time of need. We didn't know who to turn to when she broke down on the grave vine grade. I'm very fortunate to have picked this dealership. No BS, just provided what was needed. Thanks !!!
last oil change with air filter and tire rotation. fast, clean and it correct. thanks haddad dodge. used the Courtesy shuttle to get to work and by the time I got to work my car was ready speedy oil change very clean ppl
The shaft in the service is excellent they took above and beyond my expectations. The answering service or receptionist directing calls is rude and is in need of customer service training.
I went to the dealership for my cars oil change , and the two young men that assisted me were great and very helpful to me.
My truck has been in the shop for the same thing 4 times and can’t fix it . Costing me lots of money . I had to open a case and they do nothing to help . Never buying a dodge again
I had very informative salesman and a helpful support staff that was able to answer all my questions and kept their word on paper with the deal that was initially just us talking.
I felt Haddad worked to get me a deal that I wanted. The sales people were responsive and friendly. They definitely tried to sale the car and listened to my expectations. My only frustration is that I feel that the finance staff didn’t thoroughly explain my contract or clearly explain the costs associated with warranties, gap insurance and addon plans. Overall, my experience was very good and I would feel comfortable buying another car or suggesting the staff and dealership to others.
Everyone from the receptionist to the finance manager were super helpful and kind in the whole truck buying process. I felt like I was at a friends house while waiting for the truck to get detailed... the sales person even bought be a soda after filling the fuel tank up . Will buy again from this dearlership.
Their separate “Express Lane Fast Oil Change Service” took 1.5 hours to change the oil in my truck. They should not advertise Express Services if they can’t provide it.
Without an appointment I was checked in right away and it was done in less then 30 minutes. Very impressive. The service rep was great.
I had my truck services and the are quick. It was ready before I expected it to be. They have always been good to me.
My Viper had rattling noises in the doors. The service technician took apart both doors, tightened up both windows, and stopped all of the rattling for a very reasonable cost. Good job. The only issue is that it takes a long time to get an appointment for Viper service.
Had to have my fuel filters changed in my 3500 diesel. It was super quick about an hour. However they kinda got diesel fuel everywhere in the engine compartment.
Left my truck there for 4 days After waiting 2 weeks for an appointment and they hadn’t touched it. Gave me a quote for a repair for a thousand dollars more that another dealership gave me. Then, after 4 days of doing NOTHING to the truck they charged $315 for a diagnostic fee. I sent an email asking to speak up a manager...no call back. I would never ever buy anything from there because the service department is so awful.
You're personal were professional and prompt My recall was taken care of in 3 hours and I was on my way. I would consider coming back again!
I visited Haddad Dodge in Bakersfield for maintenance on my charger and then nothing but a pleasant experience what's a service department. I must say that Andrea and cotton provided Beyond exceptional service went out of their way to help me out and cannot thank them enough. Not only were they kind and respectful but maintain professionalism at all times. These two young ladies are the absolute best at what they do treat you like family and make you feel welcome I honestly cannot say enough about them they are nothing short in exceeding the standard of Excellence in ... Read More DealerRater - Oct 12, 2019
The manager tried to get me to put my car I was buying is someone’s else’s name because he said I already had two cars and it would be easier to finance that way 2) the service department is sup par had a a/c problem they could not find the problem I took it back the next day the problem happened again took it back down there and they did not want to take it because it was Saturday went through 3 different people and finally took it in
Horrible service as always took it in for recalls and oil change had to tow it back the next day one because it wasn’t running
So disappointed in this dealership.
I brought my work truck in because of some recalls and my paperwork stated it would be done by 6:15pm. At 6:00 I called in because no one had called me and the operator told me everyone had gone home except for salesmen. I told her I needed my truck for business tomorrow and she stated there was no manager for me to talk?? I had to change my work schedule because I had NO TRUCK!!! What kind of customer service is that??? I missed out on a days wages because you had my truck. As ... Read More DealerRater - Oct 10, 2019
It’s My frist time buying dodge Ppl who works there once they sell u the vehicle they don’t want to help you And vehicle gives me werid problems Sometimes the touch screen wouldn’t connect the Bluetooth so instead of helping me nicely they tell me idk how to connect the Bluetooth Speakers make werid noise like they about to dead Only one person I like is Paul Grewal
Put services on invoice that were not completed. Very disappointed in haddad service. This is 2nd incident of poor service and customer service. May never repeat as customer I have bought 3 vehicles from them
My experience at Haddad was an absolute travesty. This is the worst dealership I have ever heard of. I brought my vehicle, which is under warranty, in for service and then to trade in for a new Ram Power Wagon. My vehicle sat for 9 days and no one followed up. Absolute awful service. After 9 days I picked up.my truck from service, drove it to the Lancaster dealership and purchased a new 2500. xxxx Haddad. Haddad you suck. Please go out of business.
I have taken my vehicle here 2 times. Both times I had trouble with being able to pick it up because of the service department. The first appointment I called to make sure my car was ready to pick up when I was told it would be and many times I got no calls back or was told it wasn’t ready for some reason. The second appointment I was told my car would be available at 6:15 pm to pick up when my appointment was at 7 am that morning and i was the third vehicle there. When i called about noon ... Read More DealerRater - Oct 1, 2019
They refused to work on my car, they said there were cut wires, but it was a lose connection at PCM, I had to tow it too another shop
Anthony Greene was a great salesman to work with. He made the purchase process very easy and met all of my needs. I highly recommend seeing Anthony if you want to purchase a Dodge vehicle.
The Service was good, the replacement part was order and to much longer than expected. But otherwise I was happy with the service that was provided
It was a great experience. There was no pressure and I was not there the normal 7-8 hours with all the haggeling. Thank you guys
Everyone there was great to work with and had a great experience buying my new truck. The salesman to the finance department was a professional team. They work hard to help you get what you are looking for in a vehicle. Overall experience was awesome and I would do it again.
Going to the dealership I wasn’t going to just hop in the first car offered to me. I felt confident Anthony Greene had my monthly payment and vehicle needs in mind. He did exactly that I got the car I got the payment I needed and the whole time I was treated like a family. I highly suggest contacting Hadad Dodge in Bakersfield with your vehicle buying needs. Paul and Anthony work it out for me, I am satisfied!
I was treated very well. I was given all the information I needed and sales man Eduardo was very informative. I appreciate all the help Dodge has offered me. I am also enjoying my new car. Thank you.
Worked a deal on my new charger on a Saturday night got a tentative approval and told they would call me in the morning to confirm. After waiting till 11am the next morning I called the salesman he said he was working on the deal and he would call me when he heard. Got the call around noon that the deal was “done” come down to do the paperwork told him I was headed down in a few. Got there at about 130 and was informed that they just sold my car! I feel like first thing in the morning they ... Read More DealerRater - Sep 11, 2019
Haddad Dodge service center is fast and efficient. Waiting area was clean and welcoming. All employees passing by greeted me and offered me watet, coffee, or a donut.
This dealership worked with me and my wife Not just to sale a vehicle but to make US happy We would recommend them to everyone
I worked a deal remotely for a 2019 Challenger Scat Pack Widebody for a "out the door" maximum price. An agreeable price between Sales Manager 1 and me. So, I travel to Bakersfield (2 hours) to find that Sales Manager 1 is off and Sales Manager 2 is not informed and does not agree to the deal. I spent 4 hours culminating in a deal (for a little more). But when doing the paperwork, Sales Manager 2 did not bring in the trade. I previously provided the trades Window Sticker and payoff. I gave them the keys 4 hours ago and now the deal has changed. ... Read More DealerRater - Sep 7, 2019
Really liked the people I dealt with, I told them what I was looking for and they showed me my options and worked with me to make a deal that was good for me.
I am a co signer on a trade in. Haddad Doge is giving me the run around on the pay off. The sales contact was on August 10, as of today September 5th, the car has not been paid off. Be aware you could get dinged on your credit for 30 days late. California law states you gave 21 days from contract to pay off. They are not in compliance with California Law. Go to another dealership to purchase or you could be in the same circumstance.
I will come here again.excellent customer service.it caters to customer needs.got a good deal. The car is reasonably priced for the awesome technology.
Haddad Dodge Ram Customer Testimonials
Equipped with expert sales and auto financing professionals, skilled auto mechanics, and a knowledgeable parts department, there are plenty of reasons to visit your local Haddad Dodge Ram. But you don’t have to take our word for it. Peruse our customer testimonials to learn how we have served the community with quality cars and wonderful customer service for years. Our reputation in this area stretches far and wide. People have known us as an honest dealership, always ready to go the extra mile for our customers, and we would love the chance to go the extra mile for you. Thanks to our wide variety of new models and used vehicles, not to mention our quality selection of certified pre-owned cars, Haddad Dodge Ram is sure to satisfy even the most discerning of customers. Once you have read through our customer testimonials and are ready to experience our vehicles and excellent customer service firsthand, contact our dealership in Bakersfield, California, today. We are happy to arrange a test drive and answer any lingering questions you may have.
A Tailored Experience with Our Auto Finance Department
At Haddad Dodge Ram, we understand customers have unique circumstances, requirements, and goals. That’s why our auto finance department near Delano, CA, works one-on-one with each individual to help complete their car-buying journey, whether that’s applying for a car loan or setting up a car lease plan. Whatever works best for your lifestyle and budget, our trusted finance specialists will help you make the most of your new investment. Get started right away using our online tools to value your trade or apply for financing. If you would like any assistance, visit our Bakersfield, CA dealership today or give us a call!
Excellent Auto Care in Bakersfield, CA
On top of our experienced finance department, we also have a state-of-the-art service center staffed with certified auto technicians. Are you looking for an oil change, wheel alignment, or brake pad replacements? Our Bakersfield, CA service center uses only genuine OEM parts for all your auto maintenance and car repair needs. Schedule your service appointment online now, or stop by Haddad Dodge Ram near Oildale, CA, today and see what our service center is all about.